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Administrative Services

Connect to key resources at UK and learn more about university rules, policies, grievance process, and academic expectations.

Academic Ombud Office

To access a neutral party to resolve academic problems and conflicts between students and instructors, visit the Academic Ombud Office.

Academic Policies

For information about academic policies regarding class cancellation/snow day procedure, course evaluations, excused absences, and more, visit the Academic Policies page.

Distance Learning Complaint Process

Complete the institutional process

Online Students enrolled at the University of Kentucky are encouraged to resolve academic disputes with the person(s) most closely involved – starting with the course instructor, the department, and finally, the college. If this does not produce an acceptable result, students may file an appeal using the steps outlined on the Academic Ombud's, Student’s Academic Rights & Appeals page.

Channels for filing other complaints and grievances are available on the Dean of Students, Student Complaints and Grievance Reports page.

Appeal with a state agency

In the unlikely event that the issue is not resolved internally at the University of Kentucky, students living in a State Authorization Reciprocity Agreement (SARA) state may appeal the decision with the Council for Postsecondary Education, the SARA portal entity for Kentucky. The appeal must be brought within two years of the incident about which the complaint is made. Resolution of the complaint by the Council for Postsecondary Education is final.

Examples of student complaints that may be brought to the SARA portal entity include, but are not limited to, complaints regarding the accuracy of job placement data, tuition or fee information, accreditation, whether a program meets licensure requirements, or course transfer information. Grade appeals and student conduct appeals are not allowed under SARA.

Students living in a non-SARA state may file appeals with the relevant agency in their state of residence.

Dean of Students

For access to services which include reporting concerns about the university and student rights and responsibilities, visit the Dean of Students page.

Financial Aid Assistance

Students can meet with a financial aid counselor to discuss options available to them to help pay for their education expenses.

Financial Ombud Services provides guidance and assistance to students who have encountered financial difficulties only after they have met with their University of Kentucky financial aid counselor.

Office of Student Financial Aid and Scholarships (OSFAS)

Find information about financial aid, loans, scholarships, financial literacy, net price calculations, how aid credits your student account, and more on the Office of Student Financial Aid and Scholarship page.

Refund Policy

Registrar's Office

For information about registration, the school calendar, how to order a transcript, the academic course catalog, and more, visit the Registrar’s Office page.


Scholarship Universe is an online scholarship platform that matches students to relevant, vetted external scholarship opportunities, as well as internal scholarships offered by the university. Once admitted to UK, you will gain access to this powerful database.

Some scholarships are also published on college websites. You can browse College and Departmental Scholarships to see what you qualify for.

Student Account Services

Student Account Services is responsible for tuition and fees, student bills, payment plans, and assisting with questions concerning student accounts.

Wildcard ID

If you are ready to purchase your Distance Learning Wildcard ID, you can call the Wildcard ID Office at: (859) 257-1378. An agent will be able to process your information and accept payment over the phone. The cost for the Distance Learning Wildcard ID is $7.00. Please have ready the following information:

  • Your Student ID number
  • Your billing address
  • Credit card information

*Note: all Distance Learning IDs will be mailed to the address in the UK system, if this needs to be updated please correct this first prior to ordering the ID. Allow 7-10 business days for receipt of card, the ID office cannot guarantee international mailing.

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