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Administrative Services

Connect to key resources at UK and learn more about university rules, policies, grievance process, and academic expectations.

Academic Ombud Office

To access a neutral party to resolve academic problems and conflicts between students and instructors, visit the Academic Ombud Office.

Academic Policies

For information about academic policies regarding class cancellation/snow day procedure, course evaluations, excused absences, and more, visit the Academic Policies page.

Complaint Process

Explore options for complaint resolution by visiting Student Complaints and Grievance Reports.

Dean of Students

For access to services which include reporting concerns about the university and student rights and responsibilities, visit the Dean of Students page.

Financial Aid Assistance

Students can meet with a financial aid counselor to discuss options available to them to help pay for their education expenses.

Financial Ombud Services provides guidance and assistance to students who have encountered financial difficulties only after they have met with their University of Kentucky financial aid counselor.

Office of Student Financial Aid and Scholarships (OSFAS)

Find information about financial aid, loans, scholarships, financial literacy, net price calculations, how aid credits your student account, and more on the Office of Student Financial Aid and Scholarship page.

Refund Policy

View the University’s Refund and Fee Liability Policy, or learn more by contacting Student Account Services.

Registrar's Office

For information about registration, the school calendar, how to order a transcript, the academic course catalog, and more, visit the Registrar’s Office page.


Scholarship Universe is an online scholarship platform that matches students to relevant, vetted external scholarship opportunities, as well as internal scholarships offered by the university. Once admitted to UK, you will gain access to this powerful database.

Some scholarships are also published on college websites. You can browse College and Departmental Scholarships to see what you qualify for.

Student Account Services

Student Account Services is responsible for tuition and fees, student bills, payment plans, and assisting with questions concerning student accounts.

Wildcard ID

If you are ready to purchase your Distance Learning Wildcard ID, you can call the Wildcard ID Office at: (859) 257-1378. An agent will be able to process your information and accept payment over the phone. The cost for the Distance Learning Wildcard ID is $7.00. Please have ready the following information:

  • Your Student ID number
  • Your billing address
  • Credit card information

*Note: all Distance Learning IDs will be mailed to the address in the UK system, if this needs to be updated please correct this first prior to ordering the ID. Allow 7-10 business days for receipt of card, the ID office cannot guarantee international mailing.

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